Centris Federal Credit Union officially breaks ground on its 13th branch location. Located in the Falling Waters development, the rain on the morning of June 19 was fitting for the occasion.
A large group did not let the rain and mud keep them away from the joyous event. The crowd included Centris Federal Credit Union employees, executive staff, and board members. Also attending the event were members of the West Omaha Chamber of Commerce, the Greater Omaha Chamber of Commerce, and others interested in the project.
MCL Construction is the Construction Manager/General Contractor for the project and Holland Basham is the project architect. The Centris Federal Credit Union at Falling Waters will be open in the Spring of 2019.
Centris Federal Credit Union remodeled its branch location at 343 North 114th Street.
“The newly designed space is really bright and inviting. It had been 20-plus years since a major remodel had occurred in this space and it was time for a complete makeover,” said Blake Grooters, Facility Manager for Centris Federal Credit Union.
The project built by MCL Construction and designed by Holland Basham Architects includes a new call center to provide customer service solutions for Centris's members.
“It is a happy and fun environment that uses the latest in call center technology. Rather than a converted room we now have a call center space that was designed to meet our members’ needs today and into the future. It was also designed with our employees in mind to be ergonomic with the standing desks, white noise that reduces stress created from being in this environment, and a proper training space for onboarding employees who will work in this growing area,” said Ann Helm, Centris Senior Vice President.
Centris Federal Credit Union remained open during construction. The project was completed in phases to minimize the impact on members and employees.
“Seth Holstein was our site superintendent who communicated with me and the branch manager every step of the way,” Grooters said. “He worked to mitigate noise levels during normal business hours often working before or after the time that credit union members would be present. Construction is messy, and Seth and his crew worked to reduce the amount of dust in member contact areas as well as employee work areas.”
MCL Construction is an Omaha, Nebraska, based Construction Manager and General Contractor celebrating its 30th year in business in 2017.
Photography by: Brad Anderson/Architectural Photography Inc.
Centris Federal Credit Union was looking for something new and something different when building its new branch at 518 E. Broadway in Council Bluffs. Now that it is open, employees and members have discovered the new building is exactly what they wanted and more.
"We want our members to feel like it's a warm and inviting atmosphere," says Centris Federal Credit Union President and CEO Steve Swanstrom. "We accomplished that with a lot of the natural lighting that comes into the branch; there's something about natural light that puts people in a good mood."
Members will like other amenities in the 3,400 square foot branch, like the technology devices in the waiting area, colorful, comfortable furniture, and a large media wall that displays the latest news from the Credit Union.
"What we focused on when we were ready to invest in another branch is the member experience," says Ann Helm, Senior Vice President, Administration. "They are the same concepts that we have in our other locations; it just pushed the envelope ever so slightly to make it a better experience."
MCL Construction completed this Holland Basham Architects design in under a year’s time. The building features additional private office space, a break room, and a large canopy with pneumatic tubes for drive-thru banking.
"When you have a partnership, you can pick up the phone and say help me make a decision on this matter; the input is delivered from MCL and you know you can trust it," said Helm. "These are not cheap projects and you want to make sure they are done right the first time and MCL can deliver that."